Servicevoorwaarden

Terms and Conditions – Celure (EU-Compliant)

Last Updated: 1-11-2025

These Terms and Conditions apply to all offers, orders, and distance contracts between Celure and consumers in the European Union.

1. Definitions

Consumer: a natural person acting for purposes outside their trade, business, or profession, who enters into a distance contract with the entrepreneur.
Entrepreneur: the natural or legal person offering products or services at a distance to consumers.
Distance Contract: a contract concluded in the context of a system organized by the entrepreneur for distance sales of products and/or services, exclusively using means of distance communication.
Right of Withdrawal: the consumer’s right to withdraw from a distance contract within 14 days without giving a reason.
Durable Medium: any means that allows the consumer or entrepreneur to store information personally addressed to them in a way that enables future consultation and unchanged reproduction.
Long-term Transaction: a distance contract involving repeated delivery of products and/or services over a period of time.

2. Identity of the Entrepreneur

3. Applicability

These Terms and Conditions apply to all offers, distance contracts, and orders between Celure and EU consumers.
Before concluding a contract, consumers will be given access to these Terms, in a durable medium if possible.
Specific product or service conditions may apply, and in case of conflict, the provision most favorable to the consumer prevails.

4. The Offer

Offers are non-binding unless otherwise stated. Celure may modify or withdraw offers.
Offers include accurate descriptions, prices (excluding VAT/import duties if applicable), delivery times, and payment conditions.
Images and descriptions are indicative; slight variations may occur.
Any additional costs, such as import duties or shipping beyond the EU, will be borne by the consumer.

5. Formation of the Contract

A contract is formed when the consumer accepts an offer and fulfills its conditions.
For electronic contracts, acceptance is confirmed via email. Until confirmation, the consumer may withdraw.
Celure implements appropriate technical and organizational measures to ensure secure electronic transactions.
Consumers are informed of:

6. Right of Withdrawal (EU)

Consumers may withdraw within 14 days of receiving a product without reason.
Products must be handled carefully and only unpacked as necessary to inspect them.
To exercise withdrawal, consumers must notify Celure via email. The product must then be returned within 14 days. Proof of shipment is required.
Exceptions: custom-made products, personalized items, perishable goods, sealed hygiene or health products once opened, unsealed software/audio/video recordings, and services already begun with consent.

7. Costs of Withdrawal

Return shipping within the EU is covered by Celure.
Refunds will be processed within 14 days of receipt of the returned product or proof of return.

8. Price

Prices are fixed for the validity period of the offer, except for VAT changes or market-based fluctuations beyond Celure’s control.
Prices are shown in Euros and may exclude import duties for non-EU deliveries.

9. Payment

Payment is due within 7 days after the withdrawal period starts unless otherwise agreed.
Consumers must immediately report incorrect payment information.
In case of late payment, reasonable costs may be charged in compliance with EU law.

10. Delivery

Orders are processed with care and delivered within 3–7 business days across the EU, unless otherwise agreed.
Delays or partial deliveries will be communicated within 30 days. Consumers may cancel without cost and may be entitled to compensation.
Risk of loss or damage remains with Celure until delivery to the consumer or designated representative.

11. Conformity and Warranty

Products must comply with the contract, advertised specifications, EU consumer law, and relevant safety standards.
Manufacturer warranties do not affect statutory consumer rights.
Defects must be reported within 14 days. Returned items must be in original condition and packaging.
Warranty is void if products are misused, altered, or exposed to abnormal conditions.

12. Complaints

Complaints must be submitted within 7 days of discovering a defect.
Complaints will be answered within 14 days, or an acknowledgment will be sent with an estimated response time.
If unresolved, disputes can be submitted to EU Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr

13. Long-term Transactions

Consumers may terminate indefinite contracts at any time with 1-month notice.
Fixed-term contracts may only be terminated at the end of the term with 1-month notice.
Subscription-type agreements for newspapers, magazines, or trial products may have specific notice and renewal rules.

14. Governing Law

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